Our job is not finished, once the project or sales sycle is over. We believe that effective maintenance and support are key drivers to maintain and grow customer and partner relationships. We believe that a happy customer is a returning customer which is good for your business!

In order to help you ensure that your customers will stay loyal, happy and satisfied, we created a variety of pre-packgaed offers, that you can leverage for such purposes:

This customer support packages are ideal for partners who would like to offer new and advance technologies in the market, but do not have time or would just like to reduce huge investments in support and maintenance. We offer you specialised personel for support, so that you can focus on expanding your business and revenues. 

1. AeroIT Basic Support Package

  • E-mail support with 1 business day response
  • Remote troubleshooting
  • 1st & 2nd  line support
  • 3-4 business days RMA replacement
  • Quotation can be provided per year or per monthly basis. 

2. AeroIT Medium Support Package

  • E-mail support with 8 hour response time
  • Phone support from 08:00 - 16:00
  • Remote troubleshooting
  • On-Site troubleshooting (traveling costs are charged seperately)
  • Real time network monitoring (Syslog, SNMP, etc,..)
  • 1st & 2nd  line support
  • Next Business day RMA
  • Quotation can be provided per year or per monthly basis.

3. AeroIT Custom Support Package

We can also provide completely customed support package, tailored to partner or customer needs. We make sure that all customer expectations are 100% covered.

Contact us today and let us know how we can help you!